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Troubleshooting: Common questions
Check the browser version by first clicking on "Help" on the top menu bar. Next, select "About Internet Explorer" if you are using Microsoft Internet Explorer, or "About Netscape" if you are using Netscape, or "About Opera" if you are using Opera. A window will pop up, displaying the product information of your browser. Refer to the diagrams below for the location of the browser version number, circled in red:
Browser version for Microsoft Internet Explorer
Browser version for Netscape
Browser version for Opera



JavaScript is a language used to build interactive Web sites, meaning that it allows the contents of a Web page to change according the actions of its visitors. An example would be drop down menus, where when a visitor puts the mouse pointer over the menu, it "drops" down new menu options.
To enable JavaScript on your browser, follow these steps:
Internet Explorer:
Click on "Tools" on the top menu bar and select "Internet Options...". Under "Internet" of the "Security" tab in the menu that appears, move the Security level slider until it reaches "Medium". Click "OK".
Netscape:
Click on "Edit on the top menu bar and select "Preferences...". In the menu that appears, click on the arrow beside "Advanced" from the left pane to drop down a list of options. Select "Scripts & Plugins". Under "Enable JavaScript for", select "Navigator" and ensure that all the check boxes below are selected. Click "OK".
Opera:
Click on "File" on the top menu bar and select "Preferences...". In the menu that appears, select "Multimedia" from the left pane. Select "Enable JavaScript". Click "OK".
To enable JavaScript on your browser, follow these steps:
Internet Explorer:
Click on "Tools" on the top menu bar and select "Internet Options...". Under "Internet" of the "Security" tab in the menu that appears, move the Security level slider until it reaches "Medium". Click "OK".

Click on "Edit on the top menu bar and select "Preferences...". In the menu that appears, click on the arrow beside "Advanced" from the left pane to drop down a list of options. Select "Scripts & Plugins". Under "Enable JavaScript for", select "Navigator" and ensure that all the check boxes below are selected. Click "OK".

Click on "File" on the top menu bar and select "Preferences...". In the menu that appears, select "Multimedia" from the left pane. Select "Enable JavaScript". Click "OK".

Click on the links below to go to the download sites of the browser you wish to download:
Internet Explorer Netscape Opera
Internet Explorer Netscape Opera